![]() ![]() ![]() You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Would it be better to enter my current device on my account (to update now), wait till I get a new laptop and enter that info then, or does it even make any difference? Thank you for your time and assistance and have a great day. With the lack of Windows 7 support in January, by Microsoft, I plan on purchasing a new laptop prior to that date with a 10 OS. I have always run it on the same laptop, with a Windows 7 OS, that I used when I originally purchased the subscription. I have never had this problem in the past with update or new version installs.Īlso on my account under my subscriptions, it shows the license key and ID the same as the copy of the invoice receipt, I have in my files. I disconnected Norton Security, and VooDoo Shield and I get the same results. I keep getting this popup message, but it never will install. ![]() I keep getting the popup window to install the new version (currently have ), but every time I click on the install button nothing happens and then the popup window goes away. I have a legitimate Lifetime Subscription, purchased through Cleverbridge back in 2013. Endpoint Detection & Response for Servers ![]()
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